KEY PROJECTS

Microsoft 365 Compliance & Optimization

Technologies: Microsoft Azure AD, Exchange Online, Powershell.

Conducted Microsoft 365 license audits and compliance assessments to optimize license utilization and ensure alignment with organizational policies. Reviewed user assignments, identified underutilized licenses, and supported cost control initiatives.

Managed user provisioning, role-based access controls, and lifecycle activities within Azure AD and Microsoft 365, including onboarding, access modifications, and deprovisioning in accordance with governance standards.

Configured and enforced Multi-Factor Authentication (MFA) policies to strengthen identity security and mitigate access-related risks.

Administered Exchange Online mailboxes, including permission management, shared mailbox configuration, and access delegation, while monitoring security settings to enhance overall compliance visibility.

Active Directory Bulk Automation

ServiceNow Performance Dashboard Implementation

Power Automate – User Lifecycle Management

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Technologies: PowerShell, Active Directory

Utilized PowerShell cmdlets to perform bulk Active Directory user provisioning, modifications, and reporting activities, streamlining routine administrative operations. Executed bulk account creation, attribute updates, group membership management, and account status changes to support organizational requirements.

Leveraged CSV-based imports and structured command execution to ensure accuracy and consistency in large-scale user updates. Generated reports for user accounts, access permissions, and audit requirements to support governance and operational visibility.

Reduced manual administrative effort, minimized human errors, and improved efficiency in daily user lifecycle management tasks.

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Technologies: ServiceNow Analytics

Designed and maintained ServiceNow analytical dashboards to monitor SLA compliance, incident and request volumes, resolution time metrics, and key operational KPIs across IT support teams. Configured dashboard widgets and reports to provide real-time visibility into ticket trends, backlog status, and performance against defined service targets.

Analyzed data patterns to identify recurring issues, process bottlenecks, and areas requiring operational improvement. Supported performance reviews and management reporting by generating structured insights that enabled data-driven decision-making and continuous service optimization.

Improved transparency across teams by providing consistent performance tracking and actionable metrics aligned with ITIL-based service management practices.

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Technologies: Power Automate, Microsoft 365

Designed, implemented, and maintained Power Automate workflows to streamline user lifecycle management processes within Microsoft 365. Automated onboarding notifications, approval routing, and coordination between support teams to ensure structured and timely account provisioning.

Configured workflow triggers for user requests and access updates, reducing manual email follow-ups and improving process consistency. Integrated automation with Microsoft 365 services to support access provisioning tasks and improve visibility into request status.

Enhanced operational efficiency by minimizing manual coordination, reducing turnaround time for account setup and updates, and ensuring standardized execution of user lifecycle procedures.