Technical Skills

Expert IT solutions tailored for enterprise environments.

Microsoft 365 Administration

• Active Directory (User creation, deletion, bulk updates via PowerShell)

• Azure AD / Entra ID

• MFA & Conditional Access

• OKTA Account Management

Identity & Access Management

Infrastructure & Systems

License & Compliance Audits

• Exchange Online (Mailbox provisioning & management)

• SharePoint Online

• Teams Admin Center

• OneDrive

• Intune Device Management

• Automation & Scripting

• Power Automate (Workflow automation)

• ServiceNow Dashboard Creation

• PowerShell (Bulk AD operations)

• 24×7 Global Support Operations

• CAB Participation

• Performance Monitoring & Reporting

• Incident & Change Management (ITIL)

• Virtual Machine provisioning & management

• Windows OS Support

• Patch & Access Management

• SLA & KPI Monitoring

• Mac Device Management (Jamf, MDM)

IT Operations

• SaaS Application Configuration

• User Access & Permission Management

• SaaS License Management

• SaaS Platform Troubleshooting

SaaS Administration